Prevent firewall issues when downloading from the Motion Library

When attempting to download files from the Motion Library on Windows, you may receive the following error message: I/O error when communicating with DNASTAR Motion Library Server. This issue may occur if Windows Firewall is On and Outbound Connections are Blocked. Simply adding Protean 3D to the list of allowed programs is not likely to correct the issue. There are several possible work-arounds:

• Download the entire Motion Library from our website.

• Go to Windows Control Panel > System and Security > Windows Defender Firewall and click the link “Allow an app through Windows firewall.” Click the *Change settings” button and check all boxes in the same row as Protean 3D.

For more information on creating rules, consult Microsoft’s support page for Windows Firewall Advanced Settings.